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KleinHub · Pulse

Mission control — operational awareness and system visibility

MONITOR

Central Mail Office has no provider feed

CASE-005 · Mail case on Central Mail Office

Medium
Owner action
Mail
DisconnectedGuardian Waiting
Little Buddy — what this case meansplain language · explains only
Known

What happened: All mail signals report Not connected.

Known

Who it affects: Unknown on Central Mail Office.

Known

Proven so far: Pulse has no mail provider credentials or feed.

Likely

Best guess, not proven: Feed was never authorized (known, not suspected).

Unknown

Still unknown: Current delivery rate

Owner action required

This one cannot move without your approval.

Case flow · Support ↔ App Builder Hospital
Support homeSupport watchControl Tower

Not flagged escalated. Hub case_escalated evidence appears on Support when observed.

Owner decision required. Pulse displays the gate; only the owner can decide it.

Atlas / Tower return contracts

  • PARTIALatlas/api/public/support-snapshot

    Read-only Support/Pulse snapshot for Atlas /api/atlas/pulse and /api/atlas/support adapters.

    Consumer env: PULSE_SUPPORT_BASE_URL — Payload is code-ready on Pulse. Atlas LIVE-FEEDS-ATLAS-READ-001 wires live fetch when PULSE_SUPPORT_BASE_URL is set; honesty stays PARTIAL until Hub caller + durable store proven. No secrets in snapshot.

  • PARTIALtower/support

    Tower product handoff into Pulse support watch desk (customer-impact observe).

    Consumer env: VITE_SUPPORT_URL — Tower already declares VITE_SUPPORT_URL. Point it at the Pulse origin + /support for watch. Canonical Support is OmniSupport Nexus — Pulse is not a second Support product. Missing URL stays setup-required — not Connected.

Snapshot: GET /api/public/support-snapshot

Outbound handoffs (Pulse → Atlas / Tower)

  • MISSINGOpen Atlas

    Setup required: set VITE_ATLAS_URL to an https URL.

    VITE_ATLAS_URL not set — Atlas return deep-link unavailable.

  • MISSINGOpen Tower

    Setup required: set VITE_TOWER_URL to an https URL.

    VITE_TOWER_URL not set — Tower product return deep-link unavailable. In-Pulse /control-tower still works.

In-Pulse Control Tower observe surface: /control-tower

Build / product repair hop

MISSINGApp Builder Hospital (build/product repair)GAPNOT CONNECTED

HMAC client posts to https://builder.kleinhubai.com/api/public/pulse/health-intake with header x-pulse-signature (sha256=). Shared secret PULSE_INTAKE_SIGNING_SECRET must be set on Pulse and App Builder. Pulse also needs APP_BUILDER_HOSPITAL_WORKSPACE_ID. Live hop remains NOT_CONNECTED until a signed intake is accepted. Pulse watch desks are not App Builder Hospital.

Mission Control / OmniSupport Nexus

MISSINGMission Control / OmniSupport NexusNOT CONNECTEDno GitHub repo

Canonical Support is OmniSupport Nexus (Lovable 530988ff). Emit safe ops signals to Pulse POST /api/public/hooks/omnisupport-signal (Bearer PULSE_SUPPORT_SERVICE_TOKEN). Pulse /support is watch/impact only — not a second ticket DB. Not CONNECTED until live emit proven.

  • Hub support evidence hop · PARTIAL · /api/public/hooks/hub-support-evidence
  • OmniSupport operational signal intake · PARTIAL · /api/public/hooks/omnisupport-signal
  • Tower support URL · PARTIAL · /support
  • OmniSupport Nexus (Lovable) · MISSING
Repair loop
  1. Detect
  2. Triage
  3. Diagnose
  4. Guardian check
  5. Assign specialist
  6. Owner GO
  7. Repair
  8. Test
  9. Audit
  10. Guardian recheck
  11. Recovery watch
  12. Discharge

Mail Office · Not connected · no timestamp · Unknown — No provider feed attached.

Symptoms
  • • All mail signals report Not connected
Confirmed facts
  • • Pulse has no mail provider credentials or feed.
Suspected causes (not proven)
  • • Feed was never authorized (known, not suspected).
Unknowns
  • • Current delivery rate
  • • Bounce and complaint rates
  • • Mailbox and webhook health
Why this severity

customer Impact

Mail failures would be invisible to Pulse until a customer reports them.

data Risk

None observed

security Risk

None observed

revenue Impact

None observed

operational Impact

No delivery, bounce or queue visibility.

release Impact

None observed

blast Radius

Every product that sends mail

time Sensitivity

Normal

Impact

Affected users: Unknown

Affected systems: Central Mail Office

Rollback baseline: Not applicable

Verification

Audit verdict: Not applicable

Guardian recheck: Required at authorization.

Recovery watch: Not started

Discharge proof: None recorded

Guardian gate GG-003 Guardian Waiting

Attach a live mail provider to the Central Mail Office

Provider authorization grants live sending ability and touches customer-visible mail.

Protected area: provider authorization · Owner decision: Waiting

  • • Provider account confirmed by the owner
  • • Sender verification status
  • • Sending pause plan if bounce rate rises

Pulse displays this gate. Only the owner can decide it, and only Guardian can clear it.

Repair plan and tests
  1. 1. Owner authorizes a read-only provider feed
  2. 2. Pulse renders live mail health

No tests defined yet.

Work orders

No work order has been written for this case.

Timeline
  • 2026-08-07T00:00:00ZCapability gap raised as a case.

Read-only view. Pulse never publishes, deploys, migrates or clears a Guardian gate.