KleinHub · Pulse

Mission control — operational awareness and system visibility

MONITORsource:snapshot· Snapshot / Read-only· asOf 2026-08-22 12:12 UTC· captured 2026-08-22 12:12 UTC

Support Office

Case lifecycle visibility — snapshot and seed derived, no ticket API.

BuildCommand Phase 1 · Support Office

Support Office

Display case lifecycle, escalation paths, and customer health alignment without operating a live helpdesk.

source:snapshot · Snapshot / Read-onlyLiving Master 2026-08-22 current-state refresh; Atlas Router -> Pulse durable usage intake VERIFIED LIVE (durable row 2026-08-22T03:35:47Z, proof docs/proof/2026-08-22-atlas-pulse-usage-intake-live-001.md); Connect+Runtime COMPLETE; Hub Instantly WORKING / CRM INTENTIONALLY_DISUNKNOWN / SEND PAUSED; Assurance PARTIAL INTAKE_BLOCKED; Atlas Railway cutover still NEEDS_REVERIFY (FW1 NS presence UNKNOWN); SAI landing COMPLETE; Build Truth consume UNKNOWN; Marketplace roadmap WORKING. Observation only - no product rebuild. Snapshot copy is not a live hop. asOf 2026-08-22 12:12 UTC · captured 2026-08-22 12:12 UTC · confidence: nominal.

No create, update, or close case controls. Pulse displays; ALL BUILDS and the support desk execute.

Responsibilities

display case lifecycle from snapshot and seed
route escalations to staffed offices
align cases with customer health summaries
surface approval and Guardian holds
never send outbound communication from Pulse

Office rules

Read-only · display only

No create, update, or close controls on this surface.
Pulse displays; ALL BUILDS and the support desk own execution.
Customer health badges use evidence-grounded inference only.

Open queue

14 cases not Resolved/Closed/Learning Recorded

Approval Pending

case-inc-003

App Builder WIP triage BLOCKED

app-builder

LOW

STALE ENTRY CORRECTED — Living Master 2026-08-21 supersession. Prior status BLOCKED. 0 files classified: .env deletion staged; 2 Guardian migrations; hygiene bundle. Commit blocked until gates clear.

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

Incident Active

case-inc-006

Audit docs push pending approval

audit-assurance

MEDIUM

Docs-only push verified: f912777 + 52b6296 (PROJECT-IDENTITY only). Push not executed - owner approval required.

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

Approval Pending

case-inc-007

Hub Phase 2 sync conditional

kleinhub-main

LOW

STALE ENTRY CORRECTED — Living Master 2026-08-21 supersession. Prior status WARNING. Lovable republished @ b4b73c7 (SHA aligned). HUB-RLS-RELEASE-GATE RED; Linux validation and RLS reconciliation deferred.

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

Incident Active

case-inc-008

NewsStand duplicate clone warning

newsstand

MEDIUM

Duplicate Cursor Newsstands clone remains stale/dirty; canonical lane is clean. Recovery closed (INC-002).

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

Incident Active

case-inc-011

NewsStand limited release — email gate pending

newsstand

LOW

STALE ENTRY CORRECTED — Living Master 2026-08-21 supersession. Prior status WARNING. Founder walkthrough complete @ 66f8afc (PR #8 merged). Published aligned. NEWSSTAND-EMAIL-CONNECTION-GATE YELLOW.

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

Incident Active

case-approval-q-aa-push

Audit docs push

audit-assurance

MEDIUM

Approval queue · Human owner

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: approval

Incident Active

case-approval-q-ns-uni

NewsStand limited release (email gate)

newsstand

MEDIUM

Approval queue · Human owner

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: approval

Monitoring

case-demo-new

Lifecycle demo — New

all-builds

LOW

Seeded demo case illustrating stage: New

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

Operational cases

From incidents and approval queue

case-inc-003

App Builder WIP triage BLOCKED

app-builder

LOW

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

case-inc-006

Audit docs push pending approval

audit-assurance

MEDIUM

Docs-only push verified: f912777 + 52b6296 (PROJECT-IDENTITY only). Push not executed - owner approval required.

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

case-inc-007

Hub Phase 2 sync conditional

kleinhub-main

LOW

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

case-inc-008

NewsStand duplicate clone warning

newsstand

MEDIUM

Duplicate Cursor Newsstands clone remains stale/dirty; canonical lane is clean. Recovery closed (INC-002).

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

case-inc-011

NewsStand limited release — email gate pending

newsstand

LOW

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Escalation Manager · source: incident

case-approval-q-aa-push

Audit docs push

audit-assurance

MEDIUM

Approval queue · Human owner

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: approval

case-approval-q-ns-uni

NewsStand limited release (email gate)

newsstand

MEDIUM

Approval queue · Human owner

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: approval

Lifecycle demos

One seeded case per stage for stepper coverage

case-demo-new

Lifecycle demo — New

all-builds

LOW

Seeded demo case illustrating stage: New

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-triage

Lifecycle demo — Triage

all-builds

LOW

Seeded demo case illustrating stage: Triage

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-assigned

Lifecycle demo — Assigned

all-builds

LOW

Seeded demo case illustrating stage: Assigned

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-investigating

Lifecycle demo — Investigating

all-builds

LOW

Seeded demo case illustrating stage: Investigating

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-awaiting-customer

Lifecycle demo — Awaiting Customer

all-builds

LOW

Seeded demo case illustrating stage: Awaiting Customer

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-awaiting-internal

Lifecycle demo — Awaiting Internal

all-builds

LOW

Seeded demo case illustrating stage: Awaiting Internal

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-escalated

Lifecycle demo — Escalated

all-builds

LOW

Seeded demo case illustrating stage: Escalated

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-resolved

Lifecycle demo — Resolved

all-builds

LOW

Seeded demo case illustrating stage: Resolved

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-closed

Lifecycle demo — Closed

all-builds

LOW

Seeded demo case illustrating stage: Closed

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

case-demo-learning-recorded

Lifecycle demo — Learning Recorded

all-builds

LOW

Seeded demo case illustrating stage: Learning Recorded

NewTriageAssignedInvestigatingAwaiting CustomerAwaiting InternalEscalatedResolvedClosedLearning Recorded

Escalation: Support Director · source: seed_demo

Knowledge loop

Detect → Document → Route → Investigate → Resolve → Verify → Publish → Measure

Publish and Measure are Phase 2 stubs — owner approval required for NewsStand handoff. No live CMS fetch.

kl-inc-006 · INC-006

Audit docs push pending approval

audit-assurance

Docs-only push verified; owner approval required before remote push. Learning path documents safe SYNC PENDING handling.

DetectDocumentRouteInvestigateResolveVerifyPublishMeasure

Article ID (Phase 2): ns-article-audit-docs-push-pending
Lesson ID (Phase 2): uni-lesson-safe-docs-push

Current: Rollback baseline origin/Lovable @ 5db4f93 preserved.

kl-inc-008 · INC-008

NewsStand duplicate clone warning

newsstand

Duplicate Cursor Newsstands clone remains stale; canonical lane clean. Document dispatch rejection rules for wrong worktrees.

DetectDocumentRouteInvestigateResolveVerifyPublishMeasure

Article ID (Phase 2): ns-article-duplicate-clone-hygiene
Lesson ID (Phase 2): —

Current: PROJECT-IDENTITY and recovery closure proof linked.

kl-inc-011 · INC-011

NewsStand limited release walkthrough

newsstand

Founder walkthrough complete; published aligned. Email connection gate YELLOW — capture release walkthrough learnings.

DetectDocumentRouteInvestigateResolveVerifyPublishMeasure

Article ID (Phase 2): ns-article-limited-release-walkthrough
Lesson ID (Phase 2): uni-lesson-newsstand-email-gate

Current: Owner sign-off recorded; publish gate separate.

kl-inc-003 · INC-003

App Builder WIP triage BLOCKED

app-builder

Guardian migrations and .env deletion staged — knowledge record for blocked migration apply patterns.

DetectDocumentRouteInvestigateResolveVerifyPublishMeasure

Article ID (Phase 2): —
Lesson ID (Phase 2): uni-lesson-guardian-migration-review

Current: Migration apply prohibited until gates clear.

Communication channel registry

Support routing display — outbound stubbed; Guardian on protected channels

All outbound attempts return blocked or needs_approval — never sent in Phase 1.

Channel	Kind	Readiness	Direction	Guardian outbound	Owner office	Evidence
Email ch-email	email	UNKNOWN	both	Required	Support Office	connection-readiness-2026-08-05.md — email UNKNOWN for all lanes
In-app notifications ch-in-app	in_app	SEEDED	outbound	No	Flight Control	Pulse MockNotice + ReadOnlyBanner surfaces
Webhooks ch-webhook	webhook	NOT_CONFIGURED	outbound	Required	Portfolio Coordination	No webhook registry in Phase 1
SMS ch-sms	sms	NOT_CONFIGURED	outbound	Required	Support Office	Worksheet — SMS Later phase
Live chat ch-chat	chat	UNKNOWN	both	Required	Support Office	support.tsx — NOT CONNECTED / UNKNOWN

Worker roster

12 seeded Support roles · officeId support

Worker	Role	Kind	Capability	Status	Assignment	Escalation
Support Director	Support Director	System	seeded	Available	— (seeded, not live)	Portfolio Coordination Office
Intake Coordinator	Intake Coordinator	System	seeded	Available	— (seeded, not live)	Support Director
Tier 1 Responder	Tier 1 Responder	System	seeded	Available	— (seeded, not live)	Intake Coordinator
Tier 2 Specialist	Tier 2 Specialist	System	seeded	Available	— (seeded, not live)	Escalation Manager
Escalation Manager	Escalation Manager	System	seeded	Available	— (seeded, not live)	Support Director
Knowledge Curator	Knowledge Curator	System	seeded	Available	— (seeded, not live)	Learning Loop Recorder
Customer Health Analyst	Customer Health Analyst	System	seeded	Available	— (seeded, not live)	Intake Coordinator
Guardian Handoff Specialist	Guardian Handoff Specialist	System	seeded	Available	— (seeded, not live)	Escalation Manager
Communication Router	Communication Router	System	seeded	Available	— (seeded, not live)	Support Director
Case Quality Reviewer	Case Quality Reviewer	System	seeded	Available	— (seeded, not live)	Resolution Verifier
Resolution Verifier	Resolution Verifier	System	seeded	Available	— (seeded, not live)	Support Director
Learning Loop Recorder	Learning Loop Recorder	System	seeded	Available	— (seeded, not live)	Evidence & Audit Office